Lou Gramm - Midnight Blue @Ho-Chunk Casino - Black River Falls, WI - 6/10/2016
Along with a 60 room hotel, we also have a 480 seat Bingo Hall that runs bingo 6 days a week.
We have 3800 sq.
Our Slot Machines are a mixture of games which are old styled reel games, video games and very new interactive games with a total of 630 slot machines.
We have 2 places to enjoy a play black slot online meal, our Majestic Pines Buffet with a Fri night Crab leg and Prime Rib buffet, a Sat night Seafood Buffet and a Sun morning brunch from 9:00a-2:00p.
There's a Cafe with a wide variety-you're sure to find something you've been wanting to eat!
We also have the Poker bar at the far end of the Casino floor with daily drink specials served by the friendliest bartenders around!
All reviews great casino left happy typical casino nice bathroom beds were comfortable per night nice stay coupon closet clerk madison I went to Black River Falls over Memorial weekend.
The hotels in the area were all booked up.
I stayed at the casino in the newly renovated side, first time for me, Rooms were way nicer than the older rooms they had although I obviously had to pay more for the renovated rooms it was well worth it.
I also enjoyed the casino and left happy this time anyway.
Buffet was decent and good price.
I will definitely be staying again at this hotel.
You made our day.
We are so glad you liked our new hotel and enjoyed your stay.
We hope you will visit again.
The room was great and the people were nice.
Except I was over charged for another night and when I called and after I saw this extra night on my charge card I was upset.
I called on two different occasions and was told to the supervisor could only handle this.
When I finally did talk with her she told me there was nothing she could do because I signed one room for 2 night and one for 1 night.
Which is wrong because I explained that the lady told me to sign for the two rooms.
She would not give me a credit and told me to dispute it with my credit card company.
This is totally wrong since I did not make majestic pines casino black river falls wi mistake and I tried to explain it to her, but she would not give me the credit, i had to dispute it with the credit card company.
It would have been so simple.
It was not crowded at the hotel since it was a Wednesday night, not many people around!
I will not be staying at this hotel again.
We are sorry about this inconvenience and will be sharing your feedback with management for review.
A get away with my husband, we visited Ho-Chunk in Black River Falls.
Sadly, we will not return.
Interesting, you can choose between the new section for a higher room rate or the older section for a lower rate.
We didn't think it would majestic pines casino black river falls wi much, most of your time is in the casino, so we took the older section.
Lights were sparse, none in the entrance area and only two table lamps.
The bathroom needed repair and it was quite "dusky" in the shower area.
The casino was okay, but no one picked up after the people unable to dispose of their free black kittens sydney cups, etc.
The buffet, that;s the real problem!!!!
Salad bar was scary, old food, not fresh!
It tasted the same.
When asked how things were, we didn't eat it, we told her her it was the worse buffet ever, she replied "sorry".
FYI, not many people eating, should have been a clue.
Desserts also, dry and old, ice cream sitting in buckets next to ice cream machine, not in machine, a lady asked why and was told, I'll let someone know, never came.
It was the worse experience ever!!!!
We aim to provide top notch service and products and it seems we may have missed the mark for you.
We are terribly sorry for this.
If you would be so kind as to reach out to us by email with your contact information, surely our Food and Beverage Manager would like to follow up with you.
You can email us at hcgblackriverfalls ho-chunk.
Have stayed here many times.
Only difference I could see between the two is the beds are bigger in the new area but for us with 2 beds it was fine.
Can be a little noisy at night but we knew that.
Best part are the perks.
Internet had no issues.
Heating unit was a little noisy but for us ok.
Others might ask for a room change.
All in all worth it.
Thank you so much for taking the time to share your experience.
Your feedback is important to us and are glad that overall you enjoyed your time with us.
We will be sharing your comments with our hotel staff for review and follow-up.
We hope you will choose to stay with us again.
Relatively new hotel and casino still nice, BUT.
My wife likes it here and we have driven the three plus hours several times to stay for three days and two nights as our this web page bus trips only have day or one night trips to this destination.
Problems this time as Bristo cafe now doesn't seem to serve pancakes and breakfast grill has no grill items on Tuesday and Wednesday as these are their cooks days off?
At least that is what we were told last week.
And when they seemed to show up after 4pm they were out of Prime rib sandwiches by 5pm?
Please verify when really opened 10am and what days and whats on menu.
The buffet only runs until 10am for breakfast best ipad games apps 2019 on Tuesday we could order off a breakfast menu after 10am, but couldn't on Wednesday so we had to go to Perkins a couple of miles way to get a decent breakfast!
Do we need to bring our own breakfast and heat them in selfridge bowler miss bag slot black rooms microwave or do we need to go to Northstar best ipad games apps 2019 some other casino?
Good or bad, we sincerely appreciate any feedback that our guests give to us and we promise to share your comments with management for consideration.
We completely understand your disappointment in our less than consistent dining hours.
You are right and we are sorry.
To be honest, we are currently struggling with low staffing levels and have made a conscience effort to put quality over quantity.
Realizing that our lack of staff could potentially impact our service levels, we have chosen to consolidate our man power into a single area during our off peak days and times.
We realize that this is not ideal and that it could cause an inconvenience to some of our guests.
For this we truly apologize, as it appears to have negatively impacted your time with us.
Please know that these changes in operations have been made with the very best intentions and are only temporary.
We promise to do our best to better communicate our dining hour changes and hope that that your next visit with us will be much more enjoyable.
Thank you again for your feedback.
If you wish to share any further suggestions or would like us to personally follow up with you, please do not hesitate to reach out to us via email at hcgblackriverfalls ho-chunk.
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Lou Gramm - Head Games @Ho-Chunk Casino - Black River Falls, WI - 6/10/2016
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